Position Title: Director of Engineering

Department: Engineering

Reports To: Director of Rooms

About The Hollywood Roosevelt

Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.

Position Summary

The Director of Engineering forms part of the Hotel Leadership team who is responsible for leading a team of Engineers and Painters in maintaining hotel facilities, including building structure, mechanical, electrical and HVAC systems in accordance with safety guidelines and preventative maintenance requirements.

Essential Duties and Responsibilities

• Functions as the Strategic Business Leader of the hotel’s engineering operations and oversees the development and implementation of departmental strategies that ensures the hotel structure and maintenance systems are in safe working order in accordance with OSHA and company requirements.
• Responsible for forecasting and generating department’s annual budget while considering hotel renovations and other development projects on site. Develop initiatives to maintain effective cost controls and maintain labor efficiency ratios to ensure guest service and cost effectiveness.
• Responsible for P&L performance of the Engineering department.
• Oversees the daily direction of engineering staff through morning briefings and delegation of assignments.
• Adhere to all corporate-required purchasing policies and controls, including, but not limited to, budget, schedules, outside contractors’ bids. Follow prescribe safety procedures for personnel and equipment by the company and OSHA.
• Manage and report on expenses (payroll supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide quality service.
• Maintain accuracy and thoroughness on various reporting requested on a daily, weekly or monthly basis.
• Oversees the preparation of departmental schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Conduct regular employee/departmental meetings and administer counseling, discipline to associates as necessary and provide training and recognition to employees at all levels to maintain a team-oriented environment.
• Maintains a high level of confidentiality with all employer/guest information.
• Other duties as assigned.

Knowledge and Skills

• Customer Service: Welcome and acknowledge each and every guest in person and over the phone with a smile, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. Meets and exceeds guest expectations.
• Business Acumen: Understands business implications of decisions. Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget.
• Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.
• Interpersonal Skills: Focuses on solving conflict, not blaming. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.
• Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and vendors. Listens carefully and gets clarification if necessary. Able to read and interpret written information. Writes clearly and edits work for proper spelling and grammar.
• Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures.
• Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, and supports and explains reasoning for decision making. Includes appropriate people in decision process and makes timely decisions.
• Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly, but maintains attention to detail. Prioritizes and plans work activities, uses time efficiently and sets goals and objectives.
• Safety and Security: Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. Immediately reports any injury to Supervisor/Manager and Security.
• Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.
• Dependability: Follows instructions and responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
• Systems Knowledge: Knowledge of HVAC systems and refrigeration and the ability to do repairs and maintenance of the systems. Knowledge of various refrigerants, oils, solvents and chemicals. Knowledge of plumbing and electrical systems. Ability to obtain and/or maintain any necessary government required licenses, certificates or permits.

Education and Work Experience

Bachelor’s Degree in related field preferred

5 years of Engineering experience in a leadership role

Hotel experience preferred

Certificates, Licenses and Registrations

None required

Supervisory Responsibilities

• Balance team and individual responsibilities.
• Exhibit objectivity and openness to team views.
• Give and welcome feedback.
• Contribute to building a positive team spirit.
• Put success of team above own interests.
• Build morale and group commitments to goals and objectives.
• Support everyone's efforts to succeed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 75 pounds without assistance.

While performing the duties of this job, the employee will be working indoors and outdoors throughout shift in areas that may have low light. Work areas may have uneven floors and may be slippery from moisture and grease; therefore appropriate non-slip shoes must be worn. Business levels may require fast work pace and must be able to work under pressure.

Due to the cyclical nature of the hospitality industry, Engineering staff may be required to work varying schedules to reflect the business needs of the hotel, including overtime and changing hours.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability and Computer Skills

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to efficiently use Microsoft Office programs, Opera Cloud systems.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool. The noise level in the work environment is usually loud.

The noise level in the work environment is usually quiet to moderate.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE/M/F/D/V